Frequently Asked Questions
How do I place an order?
You can order from any of our partner restaurants for takeout and delivery is also available. You can place an order online at pocatello.express or call 208-779-7622 and one of our customer service representatives will assist you with placing your order.
Do you take coupons from restaurants?
Unfortunatly we do not since we are not a representative of the restaurants we deliver for.
How long does it take for delivery?
The average delivery time varies based on volume and time of day. We typically quote between 45 minutes up to one hour for dinner deliveries. We recommend that large orders be placed at least the day before and you can schedule deliveries days, weeks, or even months in advance. All multi-restaurant orders have a 1 hour quote time.
What are my payment options?
* Corporate: Cash, Credit Card
* Residential/Hotel: Cash, Credit Card
If you are paying with cash and have a bill larger than $20.00, you must either leave a note in your online order or tell us over the phone. Our affiliated self-employed drivers do not carry enough change to break large bills without notice.
We accept Cash, Visa and Master Card.
Can I order from multiple restaurants?
Because of our wide delivery range and number of restaurants we no longer allow multiple restaurants on the same order. However you may still place two separate orders from two restaurants. The order minimum and delivery fee will apply per order. You can leave us a comment after placing your first order letting us know that it's part of a multiple order; this has proven beneficial when coordinating your delivery. Your separate orders may be delivered by separate drivers. We recommend either splitting the gratuity or treating each order as though it will be handled by multiple drivers.
Can I order from a restaurant outside my service zone?
Service zones are limited to ensure that your order is delivered in a timely
manner and will always arrive hot, fresh and delicious. Catering or larger orders are placed in advance and may be available for restaurants outside the service area for an additional fee. Please call a customer service representative will assist you with your request.
Can I cancel my order?
Orders cannot be canceled once they have been placed with the restaurant. If you need to cancel or make changes to an advanced order, call and a manager will assist you.
I have a problem with my order, what should I do?
If there are any problems with your order, you must call us within 15 minutes of the order being delivered. We will confirm with the restaurant regarding the mistake. Once we verify with the restaurant that the problem was on their end, we will either coordinate with your self-employed delivery professional to re-deliver the missing/incorrect item, or refund you the amount. If your delivery professional has to re-deliver, you must give the driver the incorrect item. If your driver has to re-deliver, you must give the driver the incorrect item. If the incorrect item is not provided or was correct after inspection, you will be charged for both items.
We do not issue refunds for orders. Should you have an issue with your food, we will be happy to speak with the restaurant to assist in a refund. We are contractually obligated to not refund any orders without consent from the restaurant.
Can I order Drinks?
You can order drinks from us, however they may not be cold.